How we handle client and project information

This Privacy Policy explains how PicchuSpot handles information when you visit our website, create an account, place an order, upload files, or contact us about real estate visual services.

This is practical launch copy intended to explain our current handling of information. It is not a legal guarantee, and we may update it as the service, tools, or legal requirements change.

We may collect the following types of information:

• Account and contact information, such as your name, email address, phone number, company name, and profile details.
• Order details, including selected services, quantities, property or project notes, delivery preferences, estimated totals, and revision instructions.
• Uploaded files and images, including source photos, sketches, floor plan references, visual references, and review attachments.
• Communication data, such as emails, support requests, project questions, feedback, and revision comments.
• Basic technical data, such as browser type, device information, IP-derived logs, security events, and website usage data needed to operate and protect the service.

We use information to:

• Provide real estate visual services and manage client accounts.
• Process orders, confirm scope, and coordinate production.
• Communicate with clients about questions, status, and delivery.
• Deliver files, support revisions, and maintain order history.
• Improve the website, client portal, and service quality.
• Protect the service, investigate issues, enforce terms, and meet legal or security requirements.

Uploaded real estate photos, plans, references, and finished files are used to complete the services you request. They may include property interiors, exteriors, addresses shown in filenames or notes, branding, or other project-specific details you choose to provide.

We do not claim ownership of your uploaded files. We use them to produce, deliver, revise, and support your order. Portfolio or marketing use is handled separately and only when you explicitly give permission.

PicchuSpot may use trusted service providers to operate the website, client portal, file storage, hosting, and communications. These may include Supabase for authentication, database, and storage services; Vercel for hosting and deployment; and Resend or another email provider for service emails. Crisp is used for live support when a visitor explicitly requests live human help, and Google Analytics is used for analytics when a visitor accepts analytics cookies.

Google Analytics helps us understand basic website usage and conversion measurement only after analytics cookies are accepted. Analytics cookies may be rejected through the cookie controls.

Crisp live support loads only when you explicitly ask to talk with a person. If you continue to live support, Crisp may receive your name, email address, current page path, recent AI chat context, and messages you enter into the native Crisp chat. Crisp may set a support-session cookie to keep the conversation connected; PicchuSpot configures this cookie with a 30-day expiration.

You can decline live support and continue using the AI assistant or the contact page. The analytics cookie choice remains separate from the live-support action.

We keep account, order, communication, and file information for as long as reasonably needed to provide the service, support revisions, maintain business records, resolve disputes, and meet legal or security needs.

Support communications, including messages handled through Crisp, may be retained as reasonably necessary to respond, maintain business records, resolve disputes, and meet legal or security needs.

We do not guarantee permanent storage of delivered or uploaded files. Clients should download and back up finished files promptly.

You may contact us to ask about your information, request updates to account details, or ask whether certain files can be removed from active storage where practical and legally appropriate.

For privacy questions, email hello@picchuspot.com.

We use practical technical and organizational measures designed to protect account data, order records, and uploaded files. No website, storage system, or transmission method is perfectly secure, but we work to limit access, use protected workflows, and keep sensitive service credentials server-side.

PicchuSpot may process information using service providers and infrastructure located in countries different from where you live or work. By using the service, you understand that information may be handled across borders as needed to operate the website and deliver your order.